Smart Ware Co — Frequently Asked Questions (FAQs)
Q1. When will my order be shipped?
Orders are usually processed and dispatched within 3 business days of purchase. You’ll receive a tracking number by email once your package is on the way.
Q2. How long does delivery take?
Delivery typically takes 5–7 business days depending on your location. Please allow extra time during public holidays or peak seasons.
Q3. How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can track your package using that link or by visiting your courier’s website.
Q4. What payment methods do you accept?
We accept all major payment options, including: Apple Pay, Google Pay, PayPal, Visa, MasterCard, American Express, and Shopify Pay.
Q5. Is my payment information secure?
Yes — all transactions are processed securely via Shopify Payments. Your card details are encrypted and never stored on our servers.
Q6. Can my billing and delivery address be different?
Yes. During checkout, you can specify different addresses, provided both are within the same country.
Q7. What is your return policy?
We offer a 90-Day Money-Back Guarantee on all device orders (excluding accessories). Items must be unused and in their original packaging.
Q8. How do I request a refund or exchange?
Email our support team at info@smartwareco.com.au with your order number and reason for return. We’ll guide you through the process
Q9. Do Smart Ware products come with a warranty?
Yes! All products include a 12-month warranty covering manufacturing defects.
Q10. What’s covered under the warranty?
Our warranty covers defects in materials or workmanship. It does not cover damage caused by misuse, neglect, or unauthorized repairs.
Q11. How do I claim warranty service?
Contact info@smartwareco.com.au with proof of purchase and details of the issue. We’ll arrange a replacement or refund as applicable.
Q12. Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, contact us immediately at info@smartwareco.com.au. Once dispatched, we can’t modify or cancel it.
Q13. Do I need an account to order?
No, you can check out as a guest. However, creating an account lets you view order history and track shipments easily.
Q14. How can I contact customer service?
Q15. What are your customer service hours?
We respond to all inquiries within 24–48 business hours, Monday to Friday.